NEED TO RETURN YOUR CORE?
Securely package your core items in the original Dieselogic box(es)/packing materials* that your order was shipped in and ship to the below address. Please include your Name, Order #, and the word "CORE" on the outside of the box. Cores must be returned within 60 days of product ship-out date.
DIESELOGIC
2345 HARPER ST, BLDG-B
JACKSONVILLE, FL 32204
ATTN: CORE
CORE POLICY
All cores must be received in the original Dieselogic box(es)/packaging* and must be in acceptable cosmetic condition, per Criteria outlined below. Dieselogic is not responsible for any damage caused during transit of Core Return. Buyer is responsible for all shipping, handling, insurance, customs, duties and import fees, tariffs and taxes, and all other similar associated costs and charges.
Core Acceptability Criteria are:
- cores must be received in original dieselogic box(es)/packaging*
- cores must be 'like for like' (same as what was purchased)
- cores must be in original condition, and damage free
- cores must contain all internal components
- cores must be returned within 60 days of product ship-out date
The following will result in denial or partial credit of Core Charge:
- cores are not received in original Dieselogic packaging*
- cores are not 'like for like' (not the same injector as what was purchased)
- cores are damaged (Buyer is responsible for transit damage)
- core pump(s) have seized head and/or rotors
- broken/missing solenoid dividers
- broken/missing electrical connecting studs
- missing/damaged nozzles
- missing external components
- missing internal components
- core tampering or suspected disassembly/assembly
- cores are returned past 60 days of product ship-out date
*-Does not apply to Advanced Core orders. For advanced core orders, please use your own packaging and ensure cores a securely packaged to prevent possible damage in transit. You may insure the package with the shipper for your own protection.
How would you like to handle your Core Return?
Please choose from one of the three options outlined below.
Option #1 - ZERO COST DEPOSIT
The customer will be temporarily charged for the full Core Deposit. You will have 60 days to return old Cores from the original ship date for a full refund. Cores received after 60 days may be eligible for a partial refund.
Option #2 - PAY CORE CHARGE
The customer agrees to pay the full Core charge. The customer does not have to return old Cores. You may choose to return old Cores for a partial refund. Contact SIT@dieselogic.com for current market rates.
Option #3 - RETURN CORES IN ADVANCE
The customer may send cores in advance. Once we receive your Advance Cores we will release your Order for shipment. Please send your Advance Core to:
L&J DIESELOGIC
2345 HARPER ST BLDG B
JACKSONVILLE, FL 32204
ATTN: ADVANCE CORE